Shipping Policy

Welcome to Mad Capper. We strive to provide you with an exceptional shopping experience. Please take a moment to review our shopping policies to ensure a smooth transaction.

Order Processing

  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details.
  • Processing Time: Orders are processed within 1-2 business days. During peak times, processing may take up to 3-5 business days.
  • Changes & Cancellations: If you need to change or cancel your order, please contact us within 24 hours of placing the order.

Shipping Policy

  • Shipping Rates: Shipping rates vary based on the destination and the weight of the package. Rates will be calculated at checkout.
  • Delivery Time: Standard shipping typically takes 5-7 business days. (May take longer depending on products).

 

Payment Security: All transactions are processed through a secure payment gateway to ensure your information is protected.

Returns & Exchanges

  • Return Policy: You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in original condition and packaging.
  • Exchange Policy: If you need to exchange an item, please contact us within 30 days of delivery. Exchanges are subject to product availability.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
  • Refunds: Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

Product Availability

  • Stock Levels: We make every effort to keep our inventory accurate. If an item you ordered is out of stock, we will notify you promptly and offer a replacement or refund.
  • Pre-Orders: Occasionally, we offer items on a pre-order basis. These items will ship as soon as they become available.

Customer Support

  • Contact Us: If you have any questions or concerns, our customer support team is here to help. Please contact us via email at michalikenterprise@gmail.com or through our contact form on the website.
  • Response Time: We aim to respond to all inquiries within 24-48 hours, Monday through Friday.

Privacy Policy

  • Data Protection: Your privacy is important to us. We do not share your personal information with third parties except as necessary to process your order.
  • Email Subscription: By placing an order, you agree to receive email communications from us. You can opt out of these communications at any time.

Terms & Conditions

  • Agreement: By using our website and placing an order, you agree to comply with our terms and conditions.
  • Updates: We reserve the right to update our policies at any time. Changes will be posted on this page.

Thank you for shopping at Mad Capper. We appreciate your business and are committed to providing you with a seamless shopping experience.